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Refund & Return Policy

 We have a 14-day return policy, which means you have 14 days after receiving your item to request a refund but not on-sale items.

To be eligible for a return, your item must be unused, in full, and in the same condition that you received it. It must also be in the original packaging. This means, if you have opened and/or used it, you are not eligible for a refund.

There are certain situations where only partial refunds are granted (if applicable)

Please read our policy carefully before you place any purchase!

**** Please note that no refunds or exchange or credit notes on sale items

*** If you have simply changed your mind (e.g. you found it somewhere cheaper or no longer want it, or the item that you purchased is not helping you with the issue you had the way you want it to or didn't do enough research on the use of the product), or purchased the wrong product, or no longer need it for any reason, you are not necessarily entitled to a refund or exchange.

*** You need to make sure you check the size, the colour, and the quality of the product. You need to do your own research on the product, also make sure the product that you are purchasing is what you want before you purchase, we do not accept any responsibility for any of these mistakes.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us Here. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Please note: If you claim that the product is defective you need to send a picture/pictures and show evidence and contact us within the first 48 hours of receiving the item.  

Exceptions / non-returnable items 

You can not return the product if you changed your mind or made the wrong purchase or if the product doesn't do what you thought it is going to do or you don't need it anymore or made a mistake and purchased the wrong item. 

Unfortunately, we cannot accept returns or exchange or refund on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have (if you are eligible for exchange), and once the return is accepted, make a separate purchase for the new item.

Refunds

**** Please note that items on sale are non-refundable

**** No refunds or exchange or credit notes on sale items

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, less the postage costs incurred by us for your item. Your postage costs will vary depending on where you are located.

Please note that all our products' pictures and videos are made under high level of lighting and may slightly have different colour than the actual product, we do not accept return or refund for that.

*** Please note that If your return is accepted the postage cost is on you!

*** Please note that if there is a delay in delivering your item you're not entitled to a refund! You just need to wait for your item to arrive on its time.

*** We ship with Australia Post, Toll, and Aramex and they are currently experiencing delays in their delivery times as COVID-19 has made a large impact on their systems and ability to ship products effectively.

Please note that sometimes they don't get a chance to update their tracking numbers and also in some cases the delivery might take up to 28 days to arrive!

We ship with Australia Post, Toll and Aramex and they are currently experiencing delays in their delivery times as COVID-19 has made a large impact in their systems and ability to ship products effectively. 

Note from Aramex: Aramex depots remain open and fully operational during current pandemic restrictions. State and regional COVID lockdowns have caused unprecedented delivery demand. Deliveries into some parts of Greater Sydney are delayed by up to 9 days and deliveries across Greater Melbourne are delayed by up to 4 days. (4-9 working days)

Note from Australia Post: 

Extended lockdowns across our most populous states mean record numbers of people who are shopping online. This has caused an unprecedented surge in parcel deliveries.

We’ve been affected by temporary facility closures and on any given day have around 500 of our people in precautionary self-isolation in accordance with state regulations.

Fewer passenger flights mean we have less air freight capacity. Many domestic and international routes are currently suspended, and the remaining routes have much lower frequencies.

Thank you for understanding in advance!

*** It is your responsibility to ensure you have checked ALL information about the product that you purchased, including dimensions, the usage, and the quality, etc… of the item before purchasing.

We do not take any responsibility and do not accept returns or refunds if the item that you purchased is not suitable for your needs.

Please DO YOUR OWN RESEARCH BEFORE PURCHASE, Thank you

* We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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This website provides general information about health and related subjects. The information about the products and other content provided in this website, or in any linked materials, are not intended and should not be construed as medical advice, nor is the information a substitute for professional medical expertise or treatment.

Please note that our products do not cure or solve any chronic condition pain and conditions, if you're seeing help for a cure or fix of any medical condition or chronic pain please seek advice from your professional medical experts. 

If you or any other person has a medical concern, you should consult with your health care provider or seek other professional medical treatment. Never disregard professional medical advice or delay in seeking it and hope to find the answer on our website and through our products because of something that has been read on this website or in any linked materials. If you think you may have a medical emergency, call your doctor or emergency services immediately.

The opinions and views expressed on this website have no relation to those of any academic, hospital, health practice, or other institution.

You should not rely on this information as a substitute, nor does it replace professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other healthcare professional. Do not disregard, avoid or delay obtaining medical or health-related advice from your healthcare professional because of something you may have read on this site. The use of any information provided on this site is solely at your own risk.