Refund & Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
*** If you have simply changed your mind (e.g. you found it somewhere cheaper or no longer want it, or the item that you purchased is not helping you with the issue you had the way you want it to or didn't do enough research on the use of the product), or purchased the wrong product, you are not necessarily entitled to a refund or exchange.
*** You need to make sure you check the size of the product, and do your own research on the product before you purchase, we do not accept any responsibility for that.
To start a return, you can contact us Here. If your return is accepted, we’ll send you a return shipping adddress, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: If you calim that the product is defective you need to send a picture/pictures and show evidence and contact us within the first 48 hours of receiving the item.
Exceptions / non-returnable items
You can not return the product if you changed your mind or made the wrong purchase or if the product doesn't do what you thought it is going to do.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have (if you are eligible for exchange), and once the return is accepted, make a separate purchase for the new item.
*** Please note that if there is a delay in delivering your item you're not entitled to a refund! You just need to wait for your item to arrive on its time.
*** We ship with Australia Post, Toll, and Aramex and they are currently experiencing delays in their delivery times as COVID-19 has made a large impact on their systems and ability to ship products effectively.
Please note that sometimes they don't get a chance to update their tracking numbers and also in some cases the delivery might takes up to 28 days to arrive!
We ship with Australia Post, Toll and Aramex and they are currently experiencing delays in their delivery times as COVID-19 has made a large impact in their systems and ability to ship products effectively.
Note from Aramex: Aramex depots remain open and fully operational during current pandemic restrictions. State and regional COVID lockdowns have caused unprecedented delivery demand. Deliveries into some parts of Greater Sydney are delayed by up to 9 days and deliveries across Greater Melbourne are delayed by up to 4 days. (4-9 working days)
Note from Australia Post:
Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries.
We’ve been affected by temporary facility closures and on any given day have around 500 of our people in precautionary self-isolation in accordance with state regulations.
Fewer passenger flights means we have less air freight capacity. Many domestic and international routes are currently suspended, and remaining routes have much lower frequencies.
Thank you for underestanding in advance!
* We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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