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FAQs

What currency are the prices do I see in the site?

All prices are in AUD.

Where does the company oprate from?

Posture Relife is Australian owned & operated company, our warehouse are located in Melboure and Sydney. Our main ofice is based out of Adelaide, South Australia and is owned by a group of women passionate about helping people. 

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-2 days production time for your order to ship out, average shipping times are 3-28 business days.
Tracking numbers will be updated 1-4 day after your order has been SHIPPED. If you don't have a tracking number after 5 business daus please contact us.

Please note that we dispatch your orders from our separate warehouses and they will arrive at different times

Is delivery free?

Yes, delivery is free Australia wide for all orders. 

Are your products Australian made?

Unfortunately, not yet. We are growing the business and reinvesting the much needed funds into establishing an Australian manufacturing, to keep Australians employed and support the Aussie economy. This is our end goal. Your support by purchasing our seat cushion, puts us one step closer.  

How long does shipping take?

Shipping times vary as we are in a Pandemic, some states can get their items sooner. Please allow 7-21 business for your order to arrive.

This is a message from Australia Post,

 “ A record number of parcels is being sent and COVID-19 is having a higher than usual impact. Your item may take longer to arrive than usual. We're experiencing delays due to local restrictions and increased volumes. Some delays are beyond our control, but we’re doing what we can to deliver quickly and safely. 

We usually rely on passenger flights to transport our parcels, but many domestic and international routes are currently suspended. The remaining routes have much lower frequencies.

We’ve opened new facilities and have expanded our air freight capacity to help keep things moving.”

If you want more information about the delay please read more here at,

https://www.abc.net.au/news/2020-04-22/waiting-on-a-parcel-from-australia-post-why-its-taking-so-long/12172772

If you’re concern about your order at any time please contact Australia Post at 137678, or submit an enquiry here,

https://helpandsupport.auspost.com.au/s/missing-or-lost-item

For Aramex please make enquiries here, 

https://help.aramex.com.au/hc/en-us/requests/new/?utm_source=homepage&utm_medium=Button&utm_campaign=SubmitAnEnquiry

    I have a question that wasn't answered, can you please help?

    Absolutely! We are here to help you make your life easier! Please contact us and we will be happy to assist you in any way we can.
    We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

    Can these products replace or fix medical issues? 

    This website provides general information and discussions about health and related subjects. The information about the products and other content provided in this website, or in any linked materials, are not intended and should not be construed as medical advice, nor is the information a substitute for professional medical expertise or treatment.

    If you or any other person has a medical concern, you should consult with your health care provider or seek other professional medical treatment. Never disregard professional medical advice or delay in seeking it and hope to find the answer in our website and through our products because of something that have read on this website or in any linked materials. If you think you may have a medical emergency, call your doctor or emergency services immediately.

    The opinions and views expressed on this website have no relation to those of any academic, hospital, health practice or other institution. 

     You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional. Do not disregard, avoid or delay obtaining medical or health related advice from your health-care professional because of something you may have read on this site. The use of any information provided on this site are solely at your own risk.

    Can I purcahse the products test them and if I don't like them return them and fet a refund or exchange?

    Unfortunetly it is a high health risk due to Covid-19 restictions and we can not accept this at this stage  .